Orders are shipped everyday but weekends and holidays. All orders are shipped within 3 business days and you can expect delivery within 7 to 14 days of the date the order is shipped. All orders are subject to availability. If an item is not available, we will notify you and provide you with an alternative or the option of waiting for the back order to come in or to cancel the order. We will notify you by email the day your order is shipped. Please note remote areas may experience longer delivery times.
Books, patterns and needles are non-returnable. Yarn returns and exchanges must be made within 30 days of purchase. The customer is responsible for shipping costs on returned items. Yarn returns are eligible for store credit or exchange only. All sale items are final sale.
All prices are shown in Canadian dollars. US customers will be billed in Canadian dollars which their credit card will convert to US funds on their statement. We are a registered Ontario business and therefore must collect HST and GST on orders shipped within Canada.
Information is collected solely for the purpose of filling, processing and shipping your order or to send you our electronic newsletter or sales notices. We do not share, trade or sell our customer’s information.
We try our best to provide accurate colour representation but due to differences in screens and computer monitors, colours may not be exactly as shown.